The promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale.
For the 2024 shows we will be operating a mobile digital ticket sold ONLY via our GoLive Asia Ticketing.
In preparation for on sale, we recommend that you register an account with our approved outlets, details listed below:
https://golive-asia.com/
Your mobile/smartphone will be your ticket which will be contained within the GoLive app.
Once the tickets have been purchased you will receive a simple booking confirmation via email as proof of purchase. This is NOT your ticket or ticket(s)
You will receive your tickets via the GoLive app 10 days before the show. If you have not registered by downloading the app, you will receive an email instructing you to do so.
Upon arrival at the show, you will then be required to present your mobile smart phone device containing your ticket(s).

All official ticket agent websites will be listed on tour advertising and at EdSheeran.com

Only buy tickets from the authorised websites:
https://golive-asia.com/

Tickets for UOB Cardmembers Presale starts at 10am, 25th October 2023 - 9:59am, 27th October 2023.
Tickets for general on-sale starts at 12pm onwards, 27th October 2023.

CAT 1 – RM1388
CAT 2 – RM888
CAT 3 – RM788
CAT 4 – RM598
CAT 5 – RM498
CAT 6 – RM398
CAT 7 – RM298
CAT 8 – RM258
CAT 9 – RM198

Customers who require either a carer to accompany them or disabled access to the shows should email: [email protected] to purchase accessible seats: Sections – 103, 104, 107, 108, 109, 110, 111, 112, 113, 114, 115, and 116.

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorized resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.

There will be a strict limit of 6 tickets per transaction. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the person with the mobile smartphone device containing all the tickets.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

You will have to try to complete another order with another debit/credit card as 1 card is limited to only 1 transaction.

The matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.

1. Your ticket(s) are digital tickets that will be delivered in the lead up to the show to the ticket vendor’s app/wallet which you will be instructed to download to your smart device.

• When arriving in groups, the lead booker needs to be present in order for the whole party to enter the venue. All members of the party should enter the venue at the same time.

• In order for tickets to be valid, on arrival at the show the lead booker may be asked to provide all of the following items alongside their ticket(s):

  • Photo ID (Driving License, Passport)
  • Booking Confirmation Email

• Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters. 

• Your ticket/s are sold by the promoters directly to you the consumer.  Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.

• Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official ticket agent fan to fan exchange.  Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

• Ticket sales are limited to a maximum of 6 per transaction.

• Only tickets purchased through approved ticket agents are valid for admission.  The venue reserves the right to refuse admission.

Full terms and conditions available at (www.golive-asia.com)

To gain access to the concert you are required to bring your fully charged mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of Photo ID are – A current driver’s licence, a current or recently expired passport (provided the picture is a good resemblance of the holder) or an Identification Card (IC/MyKad).

All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.
Seated sections are open to ages 6 years old and above. However, minors below 16 years old must be accompanied by a ticket-bearing guardian aged 18 years and above.

In the first instance please check your junk or spam folder. If that doesn’t work, contact: [email protected].

Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course, if you run out of battery, please go to the box office where someone will be able to assist you to find your order.

Please contact the customer service email: [email protected] and provide lead booker’s details to retrieve the tickets.

Don’t worry, we have a full record of every lead booker who bought tickets for the shows and will be able to help. Please make your way to the box office in the first instance.

The reselling of any Ed Sheeran ticket is strictly forbidden. The tickets are not transferable. Any Ed Sheeran ticket offered for resale on or offline (including Viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

Remember, we are operating a digital mobile/ smartphone ticketing system. Therefore, no physical tickets will be posted or emailed in advance. Your phone contains your ticket(s) and they’ll be sent to you nearer to the time of the shows.

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

⛔Prohibited Items

1. Suitcases/ Bag Larger than A4
2. Selfie sticks & wands
3. Professional cameras, recorders, GoPro, laptops, and tablets
4. Clappers, whistles, and cheer megaphones
5. Posters and LED banners over A4, balloons, and chairs of any kind
6. Flags, poles, monopods, and tripods
7. Animals and plants of any kind
8. Glass and umbrellas
9. Cigarettes, E-Cigarettes, Vape, Lighters, and sprays
10. Sharp objects
11. Laser pens/pointers
12. Weapons of any kind & illegal substances
13. Outside Food & Drinks, water bottles/tumblers

⛔ All types of professional cameras and drones are prohibited and will be denied entry and
will be confiscated if found being used at the event. Only point-and-shoot cameras (no
removable lens) should be allowed into the venue.

⛔ Video and audio recording devices are strictly prohibited. Tapes, films, or other recordings
may also be destroyed. Those who violate the rules will be asked to leave the venue and
restricted from entry.

Please check GoLive Asia’s website and socials for door opening times and do allow yourself plenty of time to get in before the start of the show.

Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

Your email address is linked to your ticket order. Your tickets are linked to both your account with GoLive Asia AND your personal details. This means your ticket and the individual information you gave when you purchased it are linked. If a ticket is resold, then the personal details will not be linked to the ticket(s) and you will be refused entry to the venue.